UK Delivery

Your payment will process at the time of placing the order. Orders received by 1pm are usually despatched the same day and will take 1-2 days to reach you. If you wish to cancel or change your order please let us know within 5 working days to receive a full refund. We use standard Royal Mail First Class Mail – items should reach you within 1-2 days and this service is charged at a standard rate of £2.95. Postage is FREE if you spend over £35. If you have any specific requirements for delivery i.e. to leave with a neighbour who can sign on your behalf, please mention this in the comments box during checkout. We can't guarantee the post office will carry out instructions but they're normally quite good! For bulkier items i.e. keepsake boxes and linen photo albums, we use an overnight courier service – APC Hand Delivery. Parcels will need to be signed for unless they are small and will fit easily through your letterbox. Please ensure somebody will be around to sign for your parcel or instructions are left asking for it to be left with a neighbour etc. If your order is urgent please email us at sales@thepurplegiftcompany.com quoting your confirmation number and we will endeavour to deal with it quickly and efficiently. Alternatively you call us on 08456 434351 to discuss deliveries or payments.

European and International Deliveries

We ask for an initial sum of £5 at checkout to cover postage and so we can get your order started, we will then check the actual weight of the items ordered and email you if the postage isn't covered by the £5 charge.

If you have any specific requirements for delivery i.e. to leave with a neighbour who can sign on your behalf, please mention this on your order. We can't guarantee the post office will carry out instructions but they're normally quite good! Postage of £2.95 is added at checkout and free when you spend over £35.

Returns and Exchanges

We hope you will be delighted with your order If you are not 100% satisfied with the product you have ordered from The Purple Gift Company please let us know by calling us on: 08456 434351 or email to: complaints@thepurplegiftcompany.com.

As long as the product and its packaging is returned in its original condition and within 7 days from receipt we will refund the full price you paid for the item. If the packaging or product has been damaged in any way we will not be able to offer you a refund. We will refund the delivery charge only in the instance of faulty goods. We will not refund the postage when an item is simply unwanted.

Please ensure the item is returned with proof of delivery either using recorded delivery or by obtaining a proof of postage form from the post office. Postage costs for returns will need to be paid by yourself and are non refundable.
Our address for returns is:

Unit 3/3a Brakeshear House
164 High Street
Barnet
Herts
EN5 5XP

You will need to allow a minimum of 5 working days for us to process your return and to make you refund.